1. Overview
At Glamarshop, your satisfaction with your purchase is our top priority. To ensure a seamless shopping experience, we provide a hassle-free return policy.
2. Eligibility for Returns
For a successful return, the item must remain unused and in its original condition. Initiate the return within 7 days from the date of delivery.
3. Items Excluded from Returns
Certain items cannot be returned, such as:
- Personalized or customized items.
- Perishable goods.
4. Return Process
To start a return:
- Reach out to our customer support at [ ] within the specified return period.
- Provide your order number, a detailed reason for the return, and any necessary supporting documentation or images.
5. Return Shipping
Customers are responsible for return shipping costs, unless the return results from an error on our part.
6. Refund Process
Upon receiving and inspecting your return, we will notify you of the refund approval or rejection. If approved:
- Refunds will be issued to the original payment method.
- Please allow [10-15 business days] for the refund to appear in your account.
7. Exchanges
If you wish to exchange an item for a different size or color, contact our customer support for assistance.
8. Damaged or Defective Items
Inspect your product in the presence of the delivery person. In case of a damaged or defective item, promptly contact us through the delivery person or on your own. We will coordinate a replacement or refund.
9. Contact Us
For any inquiries about our return policy, reach out to our customer support at [ ]. Your satisfaction is crucial to us.